Privacy Policy

1. Data Controller

Juncu.ai is the data controller for personal data processed through this platform. Contact us through the support form in your account area, or via email at: support@juncu.ai.

2. Data We Collect

• Account information (name, email, phone)
• Booking history and preferences
• Payment information (processed securely via Stripe — we do not store card numbers)
• Communication records (messages with providers via AI Concierge)
• Usage data (pages visited, interactions)

3. How We Use Your Data

• To process and manage your bookings
• To communicate booking confirmations, changes, and reminders
• To process payments and refunds
• To improve our services and user experience
• To comply with legal obligations

4. Legal Basis (GDPR Art. 6)

• Contract performance: Processing bookings and payments
• Legitimate interest: Improving services, fraud prevention
• Legal obligation: Tax and regulatory compliance
• Consent: Where specifically requested (e.g., marketing)

5. AI and Automated Processing

We use AI-assisted processing (Google Gemini) to facilitate communication between users and providers. This includes automated booking request routing, provider notifications, and intent detection in provider messages. No fully automated decisions with legal effects are made without human oversight.

6. Data Sharing

We share your data with:

• Service providers: Name and booking details for fulfillment
• Stripe: Payment processing
• Supabase: Database hosting (EU region)
• Vercel: Application hosting
• Twilio: SMS/WhatsApp notifications

7. Data Retention

We retain your personal data for as long as your account is active. Booking records are kept for 10 years for tax compliance (Art. 2220 Italian Civil Code). You can request deletion of your account at any time.

8. Your Rights (GDPR Art. 15-22)

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Lodge a complaint with the Garante per la protezione dei dati personali

9. Contact

For privacy inquiries, contact us through the support form in your account area, or via email at support@juncu.ai.