Provider Terms & Conditions
These terms govern the relationship between Juncu S.r.l. and service providers ("Providers") using the Platform.
1. Nature of the Relationship
Juncu S.r.l. and the Provider are independent entities. No employment, joint venture, exclusive agency relationship, or exclusivity obligation exists between the parties. The Provider retains full autonomy over: (a) setting the prices of their services, (b) managing schedules and availability, (c) accepting or refusing, at their sole discretion, each individual booking request. Juncu.ai does not impose binding response-time SLAs, detailed operational standards, or performance-based rankings as contractual obligations; any operational guidance communicated by the Platform constitutes best-practice recommendations, not contractual duties. Juncu.ai acts solely as a technology intermediary under a disclosed agency model (mandato con rappresentanza).
2. Payment Mandate (Stripe Connect)
The Provider grants explicit mandate to Juncu.ai to use Stripe Connect as a payment gateway. This authorizes (a) the automatic split of funds collected from users, with Juncu.ai retaining its intermediation fee and transferring the remainder to the Provider's connected Stripe account (experiences), and (b) the direct charge of cover fees to the Provider's connected Stripe account (restaurants).
3. Fees and Commission
Juncu.ai's remuneration consists of a service fee of 15% of the price the Provider sets for each service, unless a different rate is agreed in writing for a specific service. On bookings paid online the service fee is retained from the amount collected and the remainder is transferred to the Provider; on bookings paid at the Provider's premises it is invoiced to the Provider after the booking is completed. Restaurants are additionally charged a cover fee of €1,50 for each cover actually served, unless a different amount is agreed in writing; cover fees accrue and are invoiced once the accrued amount exceeds €50,00. All fee amounts stated in this section are inclusive of VAT at the rate in force (currently 22%), which Juncu.ai sets out separately on the invoice it issues to the Provider. The booking fee paid by the user at checkout is charged to the user and is never deducted from amounts due to the Provider. If a booking is refunded in whole or in part, Juncu.ai's commission is reduced in proportion to the amount refunded and a credit note (nota di credito) is issued to the Provider. Any change to the fees set out in this section constitutes a modification of these Terms and is subject to the notice period in section 12.
4. Licences, Permits and Insurance
The Provider declares, under their own civil and criminal liability, that they hold all licences, permits, authorizations (e.g. nautical licence, HACCP, NCC) and insurance coverage required to offer their services. Juncu.ai is not obligated to physically verify such credentials.
5. Indemnification
The Provider undertakes to hold Juncu.ai harmless from any claim for damages from users or third parties arising from or related to the services provided by the Provider.
6. Invoicing Obligations
The Provider acknowledges that it is their sole legal obligation to issue a receipt or invoice to the user for the full amount of the service rendered. Juncu.ai will issue an electronic invoice (fattura elettronica via SDI) to the Provider for its intermediation fees.
7. VAT Number Requirement
All Providers must hold a valid Partita IVA before payment activation. A valid VAT number is a prerequisite for receiving payouts through the Platform.
8. Set-off and Negative Balances
Juncu.ai reserves the right to set off mutual debts by withholding amounts owed from the Provider's future payouts (e.g. refunds exceeding retained funds, chargebacks). Negative balances are treated as recoverable advances, not credit facilities. If set-off is not possible (e.g. deactivated Provider), Juncu.ai will invoice the Provider directly with a 30-day payment term.
9. DAC7 Reporting
The Provider acknowledges that Juncu.ai is legally obligated under Directive 2021/514 (DAC7) to report annually to the Italian tax authority (Agenzia delle Entrate) the income earned by each Provider through the Platform.
10. WhatsApp Consent and Opt-Out
The Provider consents to receiving transactional booking notifications via WhatsApp. An opt-out mechanism is available by responding "STOP" or contacting support. Opting out may affect the ability to receive and process booking requests in a timely manner.
11. Suspension and Termination
Juncu.ai may suspend or terminate a Provider's access with 30 days' written notice, except in cases of fraud or serious breach (immediate suspension). The Provider may appeal through the internal complaint mechanism. This is in compliance with Regulation (EU) 2019/1150 (P2B).
12. Modifications to Terms
We reserve the right to modify these Terms and Conditions. Changes will be communicated with at least 15 days' notice via email or WhatsApp. Continued use of the Platform after the notice period constitutes acceptance of the updated terms.
13. Provider Content
"Provider Content" means everything you submit for publication on Juncu.ai: your business description, service titles and descriptions, photographs, menus, and any news or event posts. You remain responsible for it. You confirm that you own the Provider Content or have the rights to publish it, that it is accurate and not misleading, that it does not infringe anyone's rights, and that it contains no personal data of third parties without a lawful basis. You grant Juncu.ai a non-exclusive, royalty-free licence to host, store, display and reproduce the Provider Content in order to operate the Platform and present your listings. That licence expressly includes TRANSLATING it into the languages the Platform supports, including by automated means, and publishing those translations alongside the original. Translations are provided for the convenience of your customers; the original text remains available and, where the two differ, the original is what you wrote. The licence ends when the content is removed, except for copies retained in backups or required by law.
14. Content Removal, Reporting and Statement of Reasons
Juncu.ai does not review Provider Content before it is published and is under no obligation to monitor it. Juncu.ai may remove or disable access to an INDIVIDUAL item of Provider Content, without suspending your account, where that item: is unlawful; infringes the rights of a third party; is misleading as to price, availability or the nature of the service; contains personal data of a third party without a lawful basis; or otherwise breaches section 13. If Juncu.ai removes or disables an item, we will tell you which item, the grounds relied on and the facts on which the decision was based, on a durable medium and without undue delay. You may respond using the contact details in these Terms, and we will consider your response before the removal becomes permanent unless the law requires otherwise. Anyone may report content they believe to be unlawful or in breach of these Terms, using the reporting control shown alongside the content or by writing to the address in these Terms. Reports are reviewed by a person, not automatically.
15. Contact
For questions about these terms, contact us at support@juncu.ai.