Provider Terms & Conditions
These terms govern the relationship between Juncu S.r.l. and service providers ("Providers") using the Platform.
1. Nature of the Relationship
Juncu S.r.l. and the Provider are independent entities. No employment, joint venture, or exclusive agency relationship exists. The Provider independently sets prices, availability, and service conditions. Juncu acts solely as a technology intermediary under a disclosed agency model (mandato con rappresentanza).
2. Payment Mandate (Stripe Connect)
The Provider grants explicit mandate to Juncu to use Stripe Connect as a payment gateway. This authorizes (a) the automatic split of funds collected from users, with Juncu retaining its intermediation fee and transferring the remainder to the Provider's connected Stripe account (experiences), and (b) the direct charge of cover fees to the Provider's connected Stripe account (restaurants).
3. Licences, Permits and Insurance
The Provider declares, under their own civil and criminal liability, that they hold all licences, permits, authorizations (e.g. nautical licence, HACCP, NCC) and insurance coverage required to offer their services. Juncu is not obligated to physically verify such credentials.
4. Indemnification
The Provider undertakes to hold Juncu harmless from any claim for damages from users or third parties arising from or related to the services provided by the Provider.
5. Invoicing Obligations
The Provider acknowledges that it is their sole legal obligation to issue a receipt or invoice to the user for the full amount of the service rendered. Juncu will issue an electronic invoice (fattura elettronica via SDI) to the Provider for its intermediation fees.
6. VAT Number Requirement
All Providers must hold a valid Partita IVA before payment activation. A valid VAT number is a prerequisite for receiving payouts through the Platform.
7. Set-off and Negative Balances
Juncu reserves the right to set off mutual debts by withholding amounts owed from the Provider's future payouts (e.g. refunds exceeding retained funds, chargebacks). Negative balances are treated as recoverable advances, not credit facilities. If set-off is not possible (e.g. deactivated Provider), Juncu will invoice the Provider directly with a 30-day payment term.
8. DAC7 Reporting
The Provider acknowledges that Juncu is legally obligated under Directive 2021/514 (DAC7) to report annually to the Italian tax authority (Agenzia delle Entrate) the income earned by each Provider through the Platform.
9. WhatsApp Consent and Opt-Out
The Provider consents to receiving transactional booking notifications via WhatsApp. An opt-out mechanism is available by responding "STOP" or contacting support. Opting out may affect the ability to receive and process booking requests in a timely manner.
10. Suspension and Termination
Juncu may suspend or terminate a Provider's access with 30 days' written notice, except in cases of fraud or serious breach (immediate suspension). The Provider may appeal through the internal complaint mechanism. This is in compliance with Regulation (EU) 2019/1150 (P2B).
11. Modifications to Terms
We reserve the right to modify these Terms and Conditions. Changes will be communicated with at least 15 days' notice via email or WhatsApp. Continued use of the Platform after the notice period constitutes acceptance of the updated terms.
12. Contact
For questions about these terms, contact us at support@juncu.ai.